FAQ's
What is Adventures in Spice?
Adventures in Spice is personalized shopping experience that gives you access to freshest spices for all your cooking and grilling needs. We pride ourselves on carrying a full complement of herbs, spices, and blends that will surprise and delight even the most traveled epicureans.
Every cook deserves to have the best spices available to ensure your dishes are pleasing for both you and your guests. Our very special spices are hand blended by Chef Joelle who leading chef in St. Louis area known for her small bites with big flavors. Using high quality spices and ingredients in your meals can take your cooking game to another level.
So we combined the convenience of online shopping with the luxury of having a personal chef elevate your cooking.
What are your hours of operation?
We are an online retailer so we are open 24 hours a day, 7 days a week.
SHIPPING
How long before my order is shipped?
Orders are processed within 0-2 business days. Once shipped, you'll be sent a shipment confirmation email.
When will I receive my order?
Once shipped, your order will arrive within 2-3 days.
When can I expect my order to arrive? Can I track my order?
Orders are typically processed within 4 business days. As soon as your order ships, you will be provided with a tracking number via email so you can track the status of your shipment. If your order is sent via standard shipping, expect it to arrive within 2-3 days. You will also find your order details and tracking information on the Order History tab within the My Account section.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard and American Express. You may also pay using the PayPal or Amazon Pay option. We do not accept Money Orders, or personal checks.
Returns
How do I complete a return?
Unfortunately we can’t offer you a refund or exchange on a food product. However, we do have a Fresh Money Back Guarantee. If you feel that your product was not fresh or did not meet your standard, we will gladly refund your purchase as soon as the unsatisfactory product has been returned.
To be eligible for a return, please return the unused product. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@adventuresinspice.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@adventuresinspice.com and send your item to Elle7,1026 Commodore Dr, Richmond Heights MO 63117, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any further questions, please contact us at support@adventuresinspice.com.